Switch to Fidelity

ClickSWITCH is an automated account switching solution that makes it easy for you to quickly and securely switch your recurring direct deposits and automatic payments from your previous financial institution account to Fidelity Bank.

ClickSWITCH removes the hassle of contacting all of your billers and depositors to inform them of your new account information. You input your payment and direct deposit information into our secure ClickSWITCH system, hit submit and we’ll do the rest. You can monitor the progress of your switches by clicking on View Existing Switches on the home screen of your dashboard.

Yes. ClickSWITCH uses the latest in online encryption protection to gather and store your switch information. Additionally, Fidelity Bank adheres to the highest industry standards with regard to the security of your personal information.

Please contact the customer service center at 1.800.658.1637 for assistance.

Getting started with ClickSWITCH is easy! Once you have enrolled, you will need the SwitchTRACK code provided to you during enrollment. Additionally, you can activate your ClickSWITCH account through the welcome email you should receive following enrollment or via online banking.

How you receive the SwitchTRACK code may vary. When enrolling online, you will receive a SwitchTRACK code upon completion of your enrollment. If you enroll at one of our branches, your banker will provide you with a SwitchTRACK code form. Lastly, you can also get your SwitchTRACK code over the phone from one of our dedicated call center representatives if you were enrolled over the phone.

Please contact the customer service center at 1.800.658.1637 for assistance with your SwitchTRACK code.

To get started, gather all of your automatic payment and direct deposit information. A previous bank statement is a great source of information for the automatic payments and direct deposits tied to your account.

An automatic payment is a regular, ongoing payment that is initiated externally to your bank account, such as a monthly insurance bill, utility payment or automobile loan payment.

A direct deposit is any payment that you receive from an organization directly into your account. These could include payroll direct deposits, government direct deposits (Social Security, Disability, etc.) and dividend direct deposits from investment accounts.

Submitting a switch typically takes less than 90 seconds.

Switches are processed and sent out within 24 hours of the switch being submitted.

Once a company receives the form, automatic payment and direct deposit switches typically take five to 15 business days. Since the timeframe depends on the company receiving the switch request, it is always a good idea to review your switch status page for the most current information regarding each switch and to continue to monitor your accounts.

Timing for each switch can vary depending on the type of payment or deposit, the biller or depositor and the method needed to switch the payment or deposit.

We display the status for each automatic payment or direct deposit on the home screen under the button titled View Existing Switches. If a switch shows Completed there is no need to contact the biller or depositor. For switches that are marked as Mailed for more than 15 business days, we recommend you contact the biller or depositor to confirm the status and see if the company needs additional information.

Companies require specific information to ensure your identity and to update the account information in their system.

A large number of billers and depositors are already in our system. However, if we do not have a company’s address, please use the address that is indicated on the payment confirmation or statement the company sends you. You can also typically find the address displayed in the Help or Contact Us areas of the company’s website.

If a field has an asterisk on the right, this information is required in order for the switch to be submitted. If you are in the middle of a switch, you can click Save and Continue Later. It will save as an Information Needed status and you can either log back in later when you have the required information or contact the financial institution for help.

The easiest way to check the status of a switch is to look at the Status column of your ClickSWITCH account. Switches that have been completed and confirmed by your biller or depositor will display a Completed status. Switches that are still in process will display a Mailed status.

For switches that have a mailed status for 15 days or more, we recommend contacting the company to confirm the switch is completed or check your account.

You can easily submit additional switches any time! Simply log in to your ClickSWITCH account and click the correct tab in your dashboard.

Monitoring your switch status is an important part of moving your account. It is advisable to keep enough money in your old account to cover each payment until the switch status for that payment has changed to Completed, or you’ve confirmed with your billers that your payment account information is updated in their systems.

We recommend keeping enough money in your old account to cover each payment until the switch status displays as Completed. This is especially important for any payments that might be due during the 14 days after you initiate a switch.

Occasionally, after you have submitted a switch for processing, our research team may find that the company requires you to update your banking information with them online. When this happens, your switch will show an Action Needed status. You may also see an Action Needed status if the switch is rejected for other reasons. To see the details of the action you need to take, simply click on the Edit icon in the Actions column.

If you provided an email address during enrollment and have allowed alert emails, you will receive switch updates via email. If not, you will need to log in to ClickSWITCH and view the switch status.

Since bill payments are not automatically recurring, you are not able to change them using ClickSWITCH. However, you can easily schedule payments within online banking once you have set up your account.

Please contact the customer service center at 1.800.658.1637 for assistance.